Privacy Policy
Effective Date: July 31, 2025
Introduction
Thank you for choosing Tansiq Labs. Our commitment to "Advancing Intelligence in Code and Craft" extends to the transparent and secure handling of your personal data. This Privacy Policy ("Policy") is designed to help you understand how Tansiq Labs ("we," "us," or "our") collects, uses, processes, shares, and protects the information obtained from users ("you" or "your") of our website (tansiqlabs.com) and any related software or services we provide (collectively, the "Service").
By accessing or using our Service, you signify your understanding of and agreement with the terms outlined in this Policy. If you do not agree with this Policy, please refrain from using our Service.
1. Information We Collect
We collect information essential for providing and improving our services. This information is categorized as follows:
a) Information You Provide Directly
We collect personal data that you voluntarily provide to us when you:
- Engage with Us: Fill out contact forms, subscribe to our newsletter, or request a quote. This includes your Identity and Contact Data (full name, email, phone number, job title, company name).
- Become a Client: Enter into a service agreement with us. This includes Project Data (project requirements, specifications, business goals) and Billing Data (billing address, payment information). Note that sensitive payment details like credit card numbers are processed directly by our secure third-party payment gateways and are not stored on our servers.
- Communicate with Us: Contact our support team, provide feedback, participate in surveys, or leave testimonials. This includes the content of your Communications Data.
b) Information We Collect Automatically
When you navigate our website or use our Service, we may automatically collect certain technical and usage data from your device using cookies and similar technologies (like pixels, tags, and scripts). This includes:
- Technical Data: Your Internet Protocol (IP) address, browser type and version, device identifier, operating system, and time zone settings.
- Usage Data: Information about your interaction with our Service, such as pages visited, features used, time spent on pages, clickstream data, performance metrics, and the referring URL.
- General Location Data: We may infer your approximate geographic location (e.g., country or city) from your IP address.
c) Information We Receive from Third Parties
We may occasionally receive information about you from third-party sources to supplement the data we collect directly. This includes:
- Analytics Providers: Services like Google Analytics provide us with aggregated data about website traffic and user demographics.
- Marketing & Advertising Partners: We may receive data from partners to help us measure campaign effectiveness and personalize our marketing efforts.
- Publicly Available Sources: We may collect information from public sources like LinkedIn for business development purposes.
2. How We Use Your Information and Our Legal Basis for Processing
We only use your personal data when we have a valid legal basis to do so. We have detailed below the purposes for which we use your data and the legal bases we rely on.
| Purpose of Processing | Type of Data Used | Legal Basis for Processing |
|---|---|---|
| To Provide and Manage Our Services | Identity, Contact, Project, Billing, Technical, Usage | Performance of a Contract with you. |
| To Improve and Personalize the Service | Technical, Usage, Communications | Our Legitimate Interests to enhance our Service, develop new features, and provide a better user experience. |
| To Communicate Effectively | Identity, Contact, Communications | Performance of a Contract (for service-related messages) and our Legitimate Interests (to respond to inquiries). |
| For Marketing and Promotions | Identity, Contact, Usage | Your Consent (for newsletters and some cookies) or our Legitimate Interests (to grow our business). |
| For Security, and Fraud Prevention | Identity, Contact, Technical, Usage | Our Legitimate Interests to protect our business, our clients, and our Service from threats and illegal activities. |
| To Comply with Legal & Regulatory Obligations | Identity, Contact, Billing, Project | Compliance with a legal obligation (e.g., tax laws, responding to lawful requests). |
3. How We Share and Disclose Your Information
We do not sell your personal information. We may share your data with trusted third parties only in the following limited circumstances:
- Service Providers: We engage third-party companies and individuals to perform services on our behalf. These include:
- Cloud Hosting Providers (e.g., Amazon Web Services, Microsoft Azure, Cloudways).
- Payment Processors (e.g., Stripe).
- CRM and Marketing Automation Platforms.
- Analytics and Performance Monitoring Tools.
- Professional Advisors: We may share information with our lawyers, auditors, and insurers where necessary in the course of the professional services that they render to us.
- Legal Compliance and Protection: We may disclose your information if we believe it is necessary to comply with a law, regulation, or legal process; to protect the rights, property, or safety of Tansiq Labs, our clients, or the public; or to detect and prevent fraud and security issues.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such deal and outline your choices.
- With Your Explicit Consent: We may share your information for any other purpose with your explicit consent.
4. Cookies and Your Choices
Our Service uses cookies and similar technologies to enhance functionality and analyze performance.
- Strictly Necessary Cookies: Essential for the website to function. They are usually set in response to actions made by you, such as setting your privacy preferences or filling in forms.
- Performance Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site.
- Functionality Cookies: Enable the website to provide enhanced functionality and personalization, such as remembering your preferences.
- Targeting Cookies: May be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites.
How to Manage Cookies: You can manage your cookie preferences through the cookie consent banner on our website or by adjusting your browser settings. Please note that blocking some types of cookies may impact your experience on our site.
5. Your Data Protection Rights
Depending on your jurisdiction, you have certain rights concerning your personal data. These include:
- The Right to Access: You can request copies of your personal data.
- The Right to Rectification: You can request that we correct any inaccurate or incomplete data.
- The Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, under certain conditions.
- The Right to Restrict Processing: You can request that we limit how we use your personal data.
- The Right to Data Portability: You can request that we transfer your data to another organization, or directly to you.
- The Right to Object to Processing: You can object to our processing of your data where we are relying on a legitimate interest.
- The Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us at legal@tansiqlabs.com. We may need to request specific information from you to help us confirm your identity. You also have the right to lodge a complaint with a relevant data protection authority.
6. Data Security
We have implemented robust technical and organizational security measures to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure. These measures include:
- Encryption of data in transit (using TLS/SSL) and at rest.
- Strong access control policies to ensure that only authorized personnel can access personal data.
- Network security measures, including firewalls and intrusion detection systems.
- Regular security assessments and vulnerability scanning.
Despite our efforts, no electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
7. International Data Transfers
Tansiq Labs is a global company, and your information may be transferred to and processed in countries other than your own. We ensure that any such transfers comply with applicable data protection laws by using appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by relevant authorities.
8. Data Retention
We will retain your personal information only for as long as is necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, client project data will be retained for the duration of the client relationship and for a subsequent period as required by law or our contractual agreements.
9. Children's Privacy
Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date." For significant changes, we will provide a more prominent notice, such as via email. We encourage you to review this Policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:
Tansiq Labs
Email: legal@tansiqlabs.com